Industry Expertise Matters When Delivering Insights vs. Data

I can still recall my frustration in receiving countless emails and voicemails during my years as a client-side marketing researcher in the sports, media and leisure industries.  The pitches all took on a familiar and uninformed tone.  They thought that our company sounded really cool…and they were a “great” marketing research company that could deploy […]

Mobile Research…Evolution or Revolution?

According to change management theory (Burke, 2014) the nature of change can be either evolutionary or revolutionary. Evolutionary change consists of incremental changes and doesn’t necessarily change the whole structure or system. Revolutionary change is more radical and is often described as a jolt to the entire system. The marketing research industry is constantly experiencing […]

Behavioral Economics: Three Tips to Better Questionnaires

By now everyone knows that the curiosity of two Israeli psychologists – Daniel Kahnemann and Amos Tersky – about how people make decisions spawned an entirely new discipline: behavioral economics. Behavioral economics recognzes that we are not rational beings; we are influenced by irrelevant things and make inefficient decisions. Marketing research, being a study of […]

Where you’ll see us in 2017

Each year, MRII and the University Georgia exhibit at conferences around the world. We always enjoy meeting up with old friends and making new ones. So please stop by. Here’s where you can find us in the first half of 2017.

Jon Last succeeds Lisa Courtade as President of MRII Board

ANN ARBOR, MI, January 10, 2017 — The Board of the Market Research Institute International (MRII) has elected Jon Last, Founder and President of  Sports and Leisure Research Group, as Board President for 2017. He succeeds Lisa Courtade, Merck’s Executive Director, Global Customer and Brand Insights, who now becomes Immediate Past President. The Board also […]

DIY survey research

I’m old enough to remember typing pools – though not old enough to remember when the secretaries in them were using typewriters. They were using word processors – not software like Microsoft Word but hardware like the Wang OIS, a dedicated system for timeshared word processing. Researchers would handwrite their reports and give them to […]